Did you catch today’s story on the opening of the Ritz last night? Here’s a link. We also have a video, as well as a photo gallery.
Sunday night I attempted to go to BLT Steak for a drink and dinner. We drove up to the Ritz and were informed by the valet that BLT Steak was closed. They were working out some bugs in their service. We then asked if we could have a drink at the bar. After sending us on a wild goose chase outside in the rain to go through the front door on Main Street, (which was locked) we headed back to the hotel entrance and no one seemed to know where the bar was. Finally someone said the bar is part of BLT even though it’s not in the restaurant and it was closed. They suggested if we wanted a drink, we could sit in the lobby lounge.
Needless to say, we were disappointed that only three days after the grand opening, BLT was closed. The staff at the hotel while curteous was not well informed.
They offered us the use of an umbrella so we could walk up main street and find another place to have a drink and dinner while our car was valeted at the hotel.
After all the fanfare one would think the hotel would be up to speed….The hotel was like a ghost town. I felt sorrier for any guests that would be looking for room service that night.
I hope they get the kinks out soon.
I just called, and they’re open…. Let me know if you go back. BTW, have you been back to Antipasti yet?
Does anyone know if Tung Hoy in Larchmont is ever going to open again? I crave their won ton soup.
I’m hoping to try BLT this weekend. I have high hopes since it is a well known chain. Hopefully they worked out whatever kinks they had last week.
Went to opening night and they bit off more then they could chew. Poor and confused service. They ran out of quite a few of their appetizer and entres.
Went back a second time for drinks and the antipasti bar. Waitress was young and not well trained. Kept disappearing. A mozzerrla and tomato appetizer was unappealing. Mozzerrela like rubber and tomatoes like cardboard. You have have top shelf food if you are advertising a NYC chef.
One last try on the 18th. My boss wanted to have our christmas dinner there. Antipasti is one of our clients and he thought it would be nice to give them some business and give the food another try. The wine list was limited to only the first page. Service was poor and when we asked if we could get two mixed antipasti platters for 8 she said you can’t mix them. You either have to get all cheese, meat or vegetable at $25.00 a platter. She would not ask the manager. Again not a good customer friendly thing. I will not be trying or recommending the place anytime in the near future. If you have a better experience maybe then I will go back.
P.S. I don’t know what they were thinking when they ordered the bar stools. It’s like sitting in a hole. They need child booster seats….lol
Looking forward to trying 42 when it opens after New Year’s and waiting for Richard Gere’s new place in Pound Ridge.
My firm has quite a few restaurants and bars as clients. It’s always a good feeling when they succeed.